To facilitate the best service possible for its clients and customers, OneBus must at times collect and maintain personal information.
The purpose of this Privacy Policy is to provide a transparent guide to OneBus collection, use, protection, and disclosure of personal information.
Personal information refers to information about an identifiable individual but does not include contact information related to that individual’s employment.
Unless otherwise noted, OneBus refers to all its affiliated companies.OneBus is committed to protecting personal information. That commitment starts by complying with federal and provincial privacy laws, but goes farther, as OneBus aims to apply leading privacy practices to its operations.
OneBus is accountable for the personal information it collects.
OneBus has a Privacy Officer to manage its privacy obligations, whose responsibilities include:
overseeing the development, review and revision of this Privacy Policy, and any supplemental policies and practices related to the protection of personal information;
ensuring that employees and service providers comply with this Privacy Policy, and any supplemental policies and practices related to the protection of personal information; and
responding to concerns or complaints relating to this Privacy Policy, any supplemental policies and practices related to the protection of personal information.
The Privacy Officer may be reached at:
Bea Nguyen
privacy@corp.pwt.ca
1857 Centre Avenue SE Calgary, AB T2E 6L3
OneBus only collects personal information it requires to provide transportation services.
Accordingly, OneBus relies on customers’ implied consent for the collection and use of that information as permitted by law.
OneBus collects information at the time of sale, including name, email address, physical address and telephone number, because it needs to know the identity of its customers, addresses for the provision of services, and contact information in case any change in the provision of services needs to be communicated.
OneBus does not collect any personal information in providing transportation services on behalf of municipal or regional governments.
Customers may seek to withdraw their consent to the collection, use, or disclosure of personal information by contacting the appropriate OneBus affiliate or the Privacy Officer. Subject to receiving such requests in a timely manner, and any overriding legal obligations, OneBus will take steps to accommodate such requests. Withdrawal of consent prior to the provision of transportation services will negatively affect OneBus’ s ability to provide those services and may result in services not being provided.
OneBus does not collect information, including personal information, from any social media platform on which it is active.
In addition to limiting the personal information that is collected, OneBus limits the use of that information, its disclosure, and its retention.
Use
OneBus limits the use of customers’ personal information to what is required to provide transportation services.OneBus does not use personal information for statistics or research, and does not sell, rent or lease that information to third parties.
Disclosure
OneBus does not disclose personal information to third parties for any statistical or research use.OneBus and its affiliates do share personal information with each other as required to provide transportation services.
OneBus will not disclose an individual’s personal information without notice to that individual or his or her consent, except in very limited circumstances and only as permitted or required by law, including when disclosure is in the individual’s interest and consent cannot be obtained in a timely way.
When OneBus collects personal information while acting as a service provider to federal and provincial governments, that information may be disclosed as required by that government and permitted by law.
Retention
In almost all cases, OneBus retains personal information for a minimum of one year, and otherwise for so long as is necessary to facilitate the provision of transportation services.
OneBus has reasonable security arrangements in place commensurate with the sensitivity of the type of personal information collected to guard against unauthorized access, collection, use, disclosure and disposal of that information.
Storage
For information stored electronically, OneBus’ s data and data systems are physically situated in a tier 1 data center Region Central Canada, Location Toronto.
OneBus does not retain copies of tickets bearing customers’ personal information.
OneBus does not collect or store customer financial information. When information such as a credit card number is transmitted to other websites (third party points of sale), it is protected using encryption, such as the Secure Socket Layer (SSL) protocol.
Training
All OneBus employees receive privacy training upon employment, which includes review of:this Privacy Policy; employee obligations to ensure that personal information is protected; and employee obligations to report any access breach or suspected access breach of personal information to the Privacy Officer.
Drivers are specifically trained to ensure proper use, storage and disposal of documents containing customer and passenger personal information.
Incident Response
OneBus has established a comprehensive IT Security Incident response plan setting forth processes and protocols for management and communications in the event of a security breach related to its collection, use, storage and disposal or disclosure of personal information. For details regarding OneBus’s IT Security Incident response plan please contact the Privacy Officer.
OneBus aims to ensure the accuracy of personal information, but it relies on customers to provide accurate information.Customers seeking to correct or update personal information are encouraged to contact the appropriate OneBus affiliate by phone to correct any error or omission.
All contact information for various OneBus affiliates is available at
https://onebus.fluidtime.services/web/app/default/#/app/support/about
Customers may also request access to their personal information in OneBus’ s control at any time through the access to information processes provided for under provincial and federal legislation. Such inquiries may be made to the Privacy Officer.
In responding to any such request, OneBus may seek to confirm the identity of the person requesting information, and any additional personal information collected in that process will be destroyed as soon as reasonably possible once that identity is confirmed.
Subject to any overriding legal obligations, OneBus will provide customers with a description of what, if any, personal information it retains, the use it makes of that information and what, if any, disclosure has been made of it.
OneBus will occasionally update this policy to reflect company and customer feedback, as well as developments in legislation and best practices.
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